 |
What is RM3 |
|
|
|
| RM3 is a business software product
that is specially designed to support and enhance effective account management.
|
| It is directed to supporting modern account
management where : |
 |
Ensuring a consistent approach to the way customers are managed
and developed is difficult to achieve
|
|
Cross boundary account team working, such as functions or
geography, is a real issue and expense
|
|
Getting sales and account teams to take a consistent anticipative
and proactive approach is often frustrated by day to day priorities |
|
Although the concepts and methods of account management are
understood embedding it into the way things are done is difficult or elusive |
|
| RM3 helps overcome these issues
through its unique structure and functionality and in doing so fully embeds
account management into your organisation. |
 |
| Examples of how RM3 is uniquely directed to
account management are : |
|
The way it is structured to accounts rather than contacts. When
you open an account in RM3 you enter a room dedicated to that customer and the
account team that services it.
|
|
Each account room contains expert tools and methods, based on best
practice, to support the account team in developing the business with the
customer to the full. Team account rooms also save time and money especially
where remote working exists.
|
|
An interface designed to work with your account people, allowing
them to flex according to the account and available resources. A system that
leads them to just the right level of involvement with their accounts. |
|
The auto monitor function that focuses people on turning actions
into reality through auto emails, short messaging, and escalation |
|
Collaboration functions to support remote account team working.
Making virtual account team working a reality; and also saving costs
|
|
Controlled customer collaboration functions. Supporting the
escalating trend in supplier/customer collaboration in planning and project
management
|
|
|
|
| |
|
|
|
|
|
|