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 Virtual Team Working
Work together to produce better results
The key to an Accounts Team success is the ability to bring together the separate members as a unified whole which can work together to present a consistent approach to the customer. In RM3, the Account Team can work together in a ‘Virtual Room’, sharing ideas and collaborating to develop and communicate an effective account plan. The collaborative tools include an instant messaging facility and a system whereby members of the team can work together on a plan and view the results in real time.

Access real-time information on how the Account is being managed on RM3
Ever wondered what is really happening in an account beyond sets of financial data and contact reports? A feature of successful account management, as exemplified by RM3, is that an effective account team can anticipate future problems before the base data demonstrates existing issues. By the time the sales data generated by a CRM system indicates a problem it is often too late to remedy the situation. The management tools built in RM3 include a Crystal Reports facility as well as an expert tool which at a glance display how effectively the account is being run. These provide a very clear insight into the workings of the Virtual Account Team.

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» Account planning
» Virtual Team working
» Account team support
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