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Account Team support |
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Maximise the
effectiveness of the account team
Key to ensuring the effectiveness of the account team is the delivery of timely
and relevant support. The RM3 performance support programme is designed to
optimise the effectiveness of the account team in terms of their roles and the
application of RM3. For a full description of RM3 performance support, follow
this link. Otherwise read on for a summary of the service.
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Access support 24/7
and at a location to suit you
Virtual Account Team members, no matter what their role, can access levels of
performance support commensurate with their job requirements. The key to
effective performance support is to integrate the use of the RM3 application
into the job role. That is why Account Managers are offered a coaching service
which concentrates very much on their role and how RM3 can be used to support
it. The benefits of thise service are that they can be delivered directly to
the desk top at a time to suit the user. |
| Choose from a wide
range of performance support options |
| RM3 performance support contains the
following elements; |
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RM3 Help System available
24/7 |
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RM3 Virtual Support
environment with a wide range of RM3 and Account Management
resources |
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RM3 Skills Development
programme integrates e-learning into user’s work schedule |
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RM3 personal performance
coaches work with account managers over the phone to develop
relevant skills |
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Get access to the
experts who can help
Locating the right person to help in an advisory capacity or in training and
development is critical if a business is to retain its Advantage. This expert
may reside inside or outside the organisation and may have a track record or
none whatsoever.
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Take control of the whole process
The RM3 Expert Support function provides the capability to search, select,
track and evaluate the expert. It is also possible to record the cost and
compare against budget. Over time, you will develop an invaluable database of
expert support who can be contacted quickly and efficiently.
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