Xmonic
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Xmonic focuses exclusively on impact driven solutions that improve account performance and deliver results for our clients. Xmonic’s technology solutions along with its expert Consulting, Training, Coaching, and Monitoring services help teams to create a systemized and collaborative approach to account growth and profit maximization.

Five steps to performance improvement
Xmonic’s 5 step process is a structured approach to establishing the behavioural change needed to improve performance. Each step is critical to the overall success of the program and Xmonic’s experts will create a solution that is both unique to your team and one that leverages account management best practices. 

X1: Assess
Our experts have decades of experience working with leading account teams around the world to assess their strengths and weaknesses. Losing customers, slipping revenues or shrinking margins are often the symptoms of a bigger problem that our professionals can work to identify and create a solution that cures the problem rather than just putting a band-aid on the symptoms.

X2: Develop
Having identified the key issues, our team can create a bespoke solution that works within your team’s style, structure and skill-set. This is where our experience can make a real difference. Our instructional designers along with our account management experts will work with you to develop a solution that is not only effective, but leverages proven learning techniques that deliver real results.

X3: Implement
The implementation phase is the most common point of failure for improvement programs and where Xmonic excels in achieving results. Our training, coaching and best of breed methods allow our programs to succeed where others have fallen short. Implementation is more than providing a rudimentary instruction guide to account managers, and requires a multi-pronged process that continually reinforces learning through training, coaching and e-learning.

X4: Embed
To achieve long term results it’s critical to embed account management best practices into every aspect of your accounts. Xmonic can help you to develop reinforcement systems that ensure that the practices and skills your team have established will continue to generate returns on an ongoing basis.

X5: Revise & Review
Xmonic expert systems allow teams to build and leverage institutional knowledge across all their accounts whether they are small national clients or complex, global customers. Xmonic’s expert coaches and consultants in conjunction with Xmonic’s RM3 technology work with managers to review performance at key milestones and work to streamline account management practices to maximize results from every account.

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