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Remote working |
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| Developments in information
technology and the need to present a single and consistent face to the customer
have increased the potential for remote working. Advances in communication
technology, knowledge management, data sharing and integrated systems such CRM
systems have gone some way to making remote working a real possibility. The
hot-desk and office is becoming a common feature of corporate life.
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Problems with
working remotely
There is one area where remote working still struggles, it is the ability for
teams to work together to solve problems, develop solutions, build on ideas or
agree plans to move forward. Whenever an issue comes to the fore, an idea to be
built upon or a plan to be made, the remote team physically travels to, and
assembles in, some location. The cost in money and time can be enormous.
This is never more the case than in account management where the pressures for
supplier consistency require greater cross-functional team problem solving and
planning. For example it is not unusual for a Global Account Managers' travel
expenses to be greater than his or her salary.
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RM3 facilitates remote collaboration
RM3 will enable your account teams, customer support personnel and even
customers to resolve issues, develop new ideas and solve problems together
without leaving their office or home. RM3 will not only reduce your travel
costs but dramatically increase the time your people have to focus on what is
important, namely securing and developing the profitability of your customer
base.
RM3 achieves this by enabling remote teams to get together virtually to work on
specific account issues, plans or review actions. Its ability to monitor
account development activity keeps your Account Managers in control, focused on
the task and you in touch with what is going on. RM3 also gives your account
teams leading-edge best practice tools to develop their accounts to the full.
Introducing RM3 into your account management operation will mean that your
people stay at the leading-edge in account management practice and know-how.
The RM3 system and its expert tools are developing all the time from research
in best practice and the work of the leading thinkers. Your RM3 system is
continually updated to keep you ahead of the game. |
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